Application of TQM (Total Quality Management) tools and principles to a project or organization. Facilitation of meeting processes. Design and application of organizational improvement processes. Quality assurance methods and their application. Providing training in these areas.

Vice President & Corporate Secretary - Hitchings Associates P.C., Indianapolis, IN, 1989 to Present. Job Scope: Facilitation of long term business strategy development and continuous improvement activities, meeting facilitation, controller/accounting support.

Quality Assurance Specialist - Dow Chemical Co., Michigan Division, Ion Exchange Section. February 1994 to July 1995. Job scope includes coordinating the implementation of new computer program for managing specifications. Updating global raw material and product specifications and creating new ones. Conductiing Quality audits of production sites and suppliers facilities. Oversight and improvement of the Quality Assurance testing lab for the section. Provision of advanced facilitation services utilizing Q P tools.

Quality Performance Specialist - Dow Chemical Co., Michigan Division, Controllers Dept. July 1992 to February 1994 Job scope includes providing advanced process mapping and facilitation services utilizing Q P tools; consulting with natural work groups on QP tools applications and processes.

Sr. Quality Performance Engineer - Dow Chemical Co., Michigan Division, Quality Performance Dept. July, 1989 to July 1992. Job scope includes consulting with natural work groups on QP tools application; providing advanced meeting facilitation services utilizing Q P tools and processes; conducting quality related training courses and administration of the division customer feedback, on-time shipment performance and quality reporting systems.

Quality Performance Coordinator, Quality Assurance Coordinator and Quality Control Lab Supervisor - Dow Chemical Co., Michigan Division, Specialty Monomers Plant. September, 1987 to June, 1989. Coached plant superintendent and staff on QP application. Conducted QP training for the rest of the production personnel. Facilitated quality improvement teams. Provided quality assurance support for four product areas. Served as customer quality liaison for the plant. Supervised a lab technician and production scheduler as part of the lab supervisory role.

Production Supervisor - Dow Chemical Co., Emulsion Separan™ Plant. March, 1986 to September, 1987.

Production Engineer - Dow Chemical Co., Acrylamide Monomer Plant. March, 1983 to February, 1986.

Northwestern University - Evanston, IL
September, 1978 to March, 1983.
B.S. Chemical Engineering with Biomedical Engineering Option.

Certified Quality Engineer: American Society for Quality Control

• Member, American Society of Quality Control.

• Member, American Institute of Chemical Engineers.

• Attended the Goal QPC conference on Total Quality Management in 1989, 1990 and 1991.

• Attended the American Supplier Institute sponsored conference on Quality Function Deployment in 1991.

• Have taken many of the QP Core Skills Modules and am qualified to facilitate several of them.